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Mpho Singo

Candidate Property Practitioner

About Mpho Singo

Meet Mpho Singo, a dedicated and customer-focused professional who brings a wealth of experience in customer service, time management, and trend tracking. He has a demonstrated commitment to providing top-notch service and an ability to thrive in challenging environments, making him a valuable asset to any team.

Mpho's journey in customer service began at Home-Connect, where he served as a Call Center agent. His responsibilities included handling customer inquiries, assisting with technical issues like extenders and router setups, addressing slow internet speed concerns, and managing portal inquiries. His role required a keen understanding of customer needs and efficient problem-solving skills.

In addition to his role as a Call Centre Agent, Mpho also served as a Retention Agent at Home-Connect during the same period. He excelled in retaining customers, addressing...

In addition to his role as a Call Centre Agent, Mpho also served as a Retention Agent at Home-Connect during the same period. He excelled in retaining customers, addressing connection issues, and prospecting new clients. His ability to maintain strong customer relations and handle escalations, including customers looking to cancel services, demonstrated his commitment to customer satisfaction.

Prior to his time at Home-Connect, Mpho worked as an Inbound and Outbound Agent at Elands Services. In this role, he traced defaulting clients, escalated fraud-related cases, and assisted clients with account-related inquiries. Mpho's role required meticulous record-keeping, including compiling daily reports, updating client information, and resolving inquiries.

From May 2015 to October 2019, Mpho held a diverse set of roles at I.D Logistics, including Debrief Admin, Call Centre Agent, and Debrief Checker. His responsibilities included invoice management, P.O.D checks, and compiling reports. He was also involved in the critical task of debriefing and ensuring that transport operations ran smoothly.

Mpho Singo is known for his positive and professional demeanor. He excels in critical thinking, conflict resolution, and reliability. His commitment to client and customer advocacy sets him apart as a dedicated professional.

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22 Penguin Drive, Corner Leslie Ave & Norscot, Sandton, 2055

Mpho Singo

Mpho Singo

About Mpho Singo

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