Felicity Hassein

Meet Felicity Limakatso Lerato Nkhoesa, a versatile and accomplished professional with a diverse career spanning the fields of legal recoveries and real estate. Known for her dedication and expertise, Felicity has made a significant impact in each role she has taken on.

Educational Background: Felicity's educational journey began at Ridge Park College, where she completed her Grade 12 (Matric) in 2007. Her subjects included English, Afrikaans, Mathematics, Accounting, Biology, and Computyping. Committed to ongoing learning, she pursued a National Certificate in Contact Centre Support at Seta Services in 2014, and in 2022, she registered at Google for the Google IT Support Certificate. Additionally, she embarked on a journey with SAGE South Africa in 2022, registering for Sage300 People.

Professional Experience:

Santam Insurance (2015-2022): Recoveries Specialist

At Santam Insurance, Felicity played a crucial role in the Conventional Legal Department as a Recoveries Specialist. Her duties included liaising with clients on the recovery of their excess, drafting acknowledgment of debt to third parties, issuing letters of demand, and managing walk-in consultations with clients, third parties, and their legal representatives. Her expertise in internal systems like AJS, Persetel, and Expert Decision Systems was instrumental in her success.

Telesure Group Services (2012-2015): Legal Recoveries Administrator

Felicity continued her journey in legal recoveries at Telesure Group Services, where she worked as a Legal Recoveries Administrator. Here, she excelled in recovering damages from third parties, drafting settlement offers and demand letters, and providing exemplary customer service. Her proficiency in internal systems like AS400, Expert Decision Systems, TransUnion, and Inoxico was an asset to the Legal Services Department.

Absa Bank/Kelly Group (2009-2010): Early Stage Collections Call Centre Agent

In her role at Absa Bank/Kelly Group, Felicity focused on early-stage collections as a Call Centre Agent. She played a pivotal role in minimizing non-performing loans by conducting telephonic collections, retaining customers, educating clients, and adhering to FICA and FAIS procedures. Her commitment to maintaining excellent customer service and obtaining promise-to-pay agreements contributed to her success.

Harcourts 4ways Real Estate (2023-Current): Personal Assistant

Currently serving as a Personal Assistant in the Sales Department at Harcourts 4ways Real Estate, Felicity continues to excel. Her responsibilities include assisting with viewings, generating monthly reports, maintaining excellent customer service, liaising with potential buyers and sellers, and ensuring a smooth property registration process with attorneys.

Felicity Limakatso Lerato Nkhoesa is a dynamic professional who combines a strong educational background with extensive practical experience. Her journey through legal recoveries and real estate showcases her adaptability, commitment to excellence, and unwavering dedication to providing exceptional service. With a promising future ahead, Felicity continues to make a positive impact in her chosen fields.