The social use of mobile phones is changing the way SA shoppers buy – whether they live in Sandton, Senekal or Shoshanguve.
“What do you think of this?” is a question often asked when friends or family shop together. Now shoppers are asking this question of others, even when they’re hundreds of kilometres apart,” says Tagg.
Social approval plays a major part in consumer decisions, says Amanda Stops, GM of the SA Council of Shopping Centres (SACSC). "The dramatic rise in mobile device use in SA has created new ways to test social approval - it’s impacting how we shop.”
The social nature of shopping is multiplied by the connectivity that mobile phones provide, explains retail dynamics specialist Gavin Tagg of Retail Network Services and SACSC National Councillor.
“What do you think of this?” is a question often asked when friends or family shop together. Now shoppers are asking this question of others, even when they’re hundreds of kilometres apart,” says Tagg.
He says shoppers use their cell phones to take photos of products they want, they send the pictures to friends or post them online and once they receive the comments from their chosen social group, they then buy it or ditch it.
With mobile phones, this connection can be on a myriad of social networks, by SMS or simply by taking a photo and showing it to others at work, home or elsewhere, later.
This kind of shopping can drive merchandise sales trends within an area, or community, says Tagg, and it can create desirability and demand for specific items, brands, retailers and even shopping malls.
“Social approval is as important to rural consumers as their metropolitan counterparts.”
With the penetration of mobile phones in SA, social shopping is a snap.
Nielsen Southern Africastatistics published on 30 September 2011 show that in South Africa mobile phone use has gone from 17% of adults in 2000 to 76% in 2010. The statistics note: “Today, more South Africans – 29 million – use mobile phones than radio (28 million), TV (27 million) or personal computers (6 million).”
In May 2012 World Wide Worx reported that mobile devices were pushing Internet to the masses in SA. Its Internet Access in South Africa 2012 study shows that nearly 8 million South Africans access the Internet on their cell phones.
World Wide Worx also reported that SA’s largest social media network, MXit, has about 10 million active users in the country. The fastest growing social network in SA in H2:2011, was BlackBerry Messenger.
Despite this, social shopping verdicts are having little, if any, impact on retail stores and shopping malls in SA.
Stops notes that lack of bandwidth in SA and the high cost of data constrains online purchasing. However, once this improves, the situation may change.
Tagg observes that while Internet buying is becoming more prevalent with SA consumers, especially for hi-tech goods, entertainment and books, general retail remains largely unaffected by online shopping channels.
He says that many shoppers may conduct online information and product comparison, but still confirm their virtual-world decision at the mall. They go to the bricks-and-mortar store to make the purchase.
He says one reason for this is that SA shoppers still like to see and touch the actual item they are buying, before they hand over their hard-earned cash. Also, a trip to the mall is a social activity, different from online social networking.
“Centuries ago, going to the market was as much a way of connecting to the community as it was to buy goods, shopping has always been a social activity. Mobile phones have enhanced the whole shopping experience with another social level,” says Tagg.
Stops reports that some shopping malls are reacting to this phenomenon by joining the shopper conversation with an active social media presence. A few have even introduced their own mobile phone app, aimed at making it easy for consumers to convert a socially-sourced opinion into a purchase.
For the physical shopping environment, Stops notes that retailers and shopping malls that have traditionally been suspicious of shoppers taking photographs inside their spaces, usually for security reasons, may be wise to re-asses their parameters for this.
“The prevalent mobile phone use in SA represents an interesting opportunity for shopping centres. Consumers are already using them as shopping tools to make their retail decisions,” says Stops.
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