We chat with Rita Zwane, affectionately known as maZwane, the owner of Imbizo Shisanyama as she opens her fourth venue in the newly launched Mall of Thembisa - a move that is testament to how critical the township economy has become to the empowerment of South Africans while still recognising our unique cultural heritage.
This international recognition of a homegrown township business that began on a dusty street corner in Ivory Park by serial entrepreneur and author of Conquering the Poverty of the Mind, Zwane in 1997, highlights how important it is for people to always be open to new possibilities even in difficult economic times.
“It wasn’t an easy journey, I faced a lot of challenges,” maZwane tells me over a zoom call as we talk about her latest expansion.
“Opportunities do not only come around when market conditions are favourable. Even when things seem impossible, there is always hope.
But despite the challenges she says that it was always her vision to take Africa’s Ultimate Braai Experience into a newly developed shopping centre in the township, but up to now multinational developers did not afford homegrown township businesses the opportunity and would rather go with the usual national tenants.
"When developer Jason McCormick, CEO of McCormick Property Development (MPD) approached me with this opportunity, it was the culmination of a dream I have had since launching Imbizo Shisanyama. Despite the lockdown and the uncertainty around the future of the COVID-19 pandemic, I could not ignore this chance because I know things will change in the future,” says Zwane.
“Moving into the Mall of Thembisa is ground-breaking in many ways. Not only will the Imbizo Shisanyama here be the Ultimate Expression of the Experience: Home of Legends and Afropolitans, but it shows how this township-grown product is finally recognised in the global food and beverage sector. It delivers an African experience that celebrates our culture and heritage while still keeping close to my roots in cultivating a local value chain,” she adds.
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And it is through this value chain where maZwane wants to leave a legacy. For her, it is important to use people from the community in everything that Imbizo Shisanyama does. Examples of this include relying on home-grown produce, using local cleaning services, braai masters and car guards, the list goes on.
“From the start, I was focused on leaving something for generations to come. It is about integrating all aspects of the value chain – from our fiercely loyal patrons all the way to those who supply us with produce – into a uniquely African experience that exudes style, class, and dignity.”
The design and setup of this 44 911sqm mall located in the sprawling township of Thembisa incorporates a hyper-local mind-set, where customers are seen as so much more than just a consumer. The key question MPD wants to know when it starts a development is “How do we empower local communities to be part of the development,” says Jason McCormick.
Through its local first principle, the development has ensured more than 75% of construction work done on the Mall of Thembisa was completed by the people from the community. Breaking the mould of traditional retail development, the mall incorporates several pioneering social and community-based initiatives. This includes the prominent positioning of Imbizo Shisanyama that will provide a triple-level, authentically African culinary experience within the mall.
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“Normally, multinationals come into a township and just look to make as much money as possible without even recognising the community and what it has done to create a thriving economy there. For example, many taxi ranks do not even feature proper ablution blocks. It is simply a case of ticking a box and moving on. MPD’s approach is vastly different. They took the needs of the community very seriously and are providing emerging entrepreneurs with the opportunity to be part of the mall through the Kasi-Colab where they will have rent-free space to display and sell their wares,” she says.
Similarly, her focus is not only on growing her own business, as she shares how important “improving the lives of the people” is to her.
‘Bettering the lives of the people’
In 2012, she launched the Busy Corner Imbizo Shisanyama Bursary. It offers eager young people from the surrounding community an opportunity to pursue a career in the dynamic South African food, beverage, and hospitality industry. And some of the beneficiaries are now her employees she tells me proudly.
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Seeing poverty and unemployment escalating in the community, Zwane has consistently partnered with other companies to do something about it. She launched Bambanani Ngesandla kitchen soup, a feeding programme for homeless and needy children in the area.
“I partnered with other companies most of them were my suppliers, presented this problem to them and it became a success. We now serve hot soup to kids in the mornings before they go to school. In 2016 and 2017 patrons also joined in, and last year we managed to donate school uniforms to deserving learners.”
She is also involved in a mentorship programme through the Youth Leadership & Entrepreneurship Development (YLED).
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“Rita has had the audacity to disrupt the male-dominated food and beverage industry and the resilience to persevere even when a slew of challenges came her way. Hers is a story of a liberated woman who sought to be productive in one of the harshest operating environments,” says Steven Zwane, the founder and chairperson of YLED, who cannot underscore the importance of the township economy enough.
He goes on to state that while the township economy may not have reached its full potential, innovative entrepreneurs like maZwane have become the backbone of this economy and can provide other aspiring entrepreneurs with valuable lessons.
“We can learn a lot from MaZwane and others like her, and hopefully inspire a new generation of entrepreneurs who will take the baton from them and build corporations, whose roots can be traced back to townships,” he says.