Cape TownInternational Airport has been named the best airport in Africa by the Airports Council International (ACI).
Aerial view inside the Central Terminal Building in Cape Town International Airport. © Alice Gundry | Dreamstime.com
The airport won the Best Airport in Africa Award as well as the Best Improved Airport in Africa Award in the Airport Service Quality (ASQ) global awards.
ASQ is an independent organisation that benchmarks the global airport service industry. The organization conducts surveys across airports annually to test the overall passenger experience at airports. This year, over 190 surveys were conducted in over 50 countries.
The award ceremony to acknowledge airports around the world, which deliver good customer service, will be held in New Delhi in India in April.
"As an airport community, we are exceptionally proud of this award. Just under a year ago we scooped Best Airport in Africa as well as Best Airport for staff service excellence in the Skytrax International Award, demonstrating that our airport is indeed amongst the best in the world," said communications manager at the airport, Deidre Hendricks.
Cape Town International is currently ranked 35/150 in the world. It also ranked high in the areas of parking facilities and its value for money, availability of trolleys and the cleanliness of washrooms.
Finding one’s way in the airport was a key area of improvement identified.
In addition to the Cape Town International accolade, OR Tambo International Airport was awarded the third best airport, while King Shaka International Airport in Durban won the fourth best airport in Africa. The George Airport won the best regional airport in Africa. – BuaNews
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